Change of heart? Tell us early.
Because every order is made specifically for one person, our cancellation window is small — but it's clear. Here's exactly how it works.
Last updated · January 2026
1. Free cancellation window
You can cancel your order for a full refund within 4 hours of placing it, as long as we haven't started production. Just email or WhatsApp us with your order number.
2. Cancellation after production begins
Once we've started designing, printing or crafting your gift (usually within a few hours), we can't offer a full refund — the personalised materials can't be reused. You'll be charged for the work done so far, and the remaining amount will be refunded.
3. Non-cancellable orders
Fully customised or made-to-measure orders (like engraved items, LED frames with your photo, personalised jewellery) cannot be cancelled once production begins.
4. Cancellation by WrappedLove
In rare cases we may have to cancel your order — because of stock issues, courier restrictions to your pin code, or issues with the customisation content you shared. If this happens, you'll receive a 100% refund within 5–7 working days.
5. Refund timelines
- UPI / wallets: 1–3 working days.
- Credit / debit cards: 5–7 working days.
- Net banking: 5–7 working days.
The refund is credited to your original payment method. We'll always confirm once initiated from our side.
6. How to cancel
Email hello@wrappedlove.co or WhatsApp us at +91 98185 79499 with your order number. We'll confirm the cancellation and refund within 24 hours.