If it's not perfect, we make it right.
Every gift is made specifically for you, so we don't accept returns for a change of mind. But if something's damaged, defective, or not what you ordered — we'll fix it, fast.
Last updated · January 2026
1. When you can request a replacement
- The product arrived damaged or broken in transit.
- The product has a clear manufacturing defect.
- You received the wrong item or wrong personalisation (that you did not approve).
2. When we can't accept returns
- Change of mind, no longer needed, or the recipient didn't like it.
- Personalisation errors caused by details you shared (spelling, photo quality, wrong date).
- Minor colour, texture or tone variations — these are natural in handmade goods.
- Damage caused after delivery (drops, water, mishandling).
3. How to raise a claim
Please write to us within 48 hours of delivery with:
- Your order number.
- Clear photos of the product and the outer packaging.
- A short note describing the issue.
Email hello@wrappedlove.co or WhatsApp us at +91 98185 79499. Claims raised after 48 hours may not be eligible.
4. What happens next
Once our team verifies the claim (usually within 2 working days), we'll offer one of the following:
- A free replacement of the same product (most common).
- Store credit for the full order value.
- A refund to your original payment method — in rare cases where a replacement isn't possible.
5. Return shipping
If we ask for the original product back, we'll arrange and pay for the reverse pickup. Please don't ship anything back to us on your own without confirmation — we can't process it.
6. Refund timelines
Approved refunds are initiated within 3 working days and reflect in your account within 5–7 working days (depending on your bank).